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$7 Flat Rate Shipping and FREE for orders over $100.00

Shipping & Returns

Shipping

  • $7 flat-rate US shipping or FREE on orders over $100!
  • Free local pickup in Atlanta, GA
  • Once we have shipped a package, we are NOT responsible for items lost by the USPS. Please contact your Local Post Office to file a claim for a missing package. All shipments include a tracking number.
  • Please email us at customerservice@thefeatherandvine.com for invoicing questions/concerns.
  • We do our best to ship paid invoices same or next day but this does depend on the volume of the sale so please allow us 3 business days to ship your paid order. If you do not receive email tracking for your package, please email us at customerservice@thefeatherandvine.com and we will email it to you directly. Please do not post tracking questions on the group wall or PM us as we cannot respond to every PM, we just get too many <3

Returns and Exchanges

Please make sure that you are within the parameters of our return policy. If not we will be unable to process your return. 

 

You have 14 days to return your item(s) (from the time you receive the product to the time the product arrives back at our warehouse). You must contact us within 7 days of delivery receipt of that product.  Once you have contacted us, you have 7 days to return the item. Returned items must be unworn, free of odor and have the tags still attached. Customer is responsible for all shipping charges back to us unless the item is defective. BOTTOM LINE: All items must be resellable. Feather&Vine warehouse crew will determine an items’ eligibility for return. 

PLEASE NOTE!!!!

You have 14 days to return your item(s) (from the time you receive the product to the time the product arrives back at our warehouse). You must contact us within 7 days of delivery receipt of that product.  Once you have contacted us, you have 7 days to return the item. Returned items must be unworn, free of odor and have the tags still attached. Customer is responsible for all shipping charges back to us unless the item is defective. BOTTOM LINE: All items must be resellable. Feather&Vine warehouse crew will determine an items’ eligibility for return. 

PLEASE NOTE!!!!

***Giveaway, Sales, Coupons Codes, Daily Deals, Stealy Deals, Clearance, Doorbusters, Wholesome Hippie, any seasonal items, LOUNGEFLY, any snack or edible items, PERSONAL CARE ITEMS and Mystery items are all FINAL SALE. If an item is returned to us that is deemed unsellable or final sale, the customer will be responsible for return shipping charges.

To initiate a return, please email first. We will reply to you with the Return Authorization Form. We will not be able to process your return without it and we will need this form to be included with the return package as well. Please do not send back an item without first being sent the Return Authorization Form. We promise we will send them quickly! Returns may take up to two weeks to process. Please keep tracking for your own records. 

 

We CANNOT process exchanges. Once your return is processed, you will ONLY get account credit. We do not process refunds.

 * account credit issued only when the garment has been inspected by the Feather & Vine crew.

 

 

What happens once you have mailed back your return? 

 

Make sure you keep your tracking number. We will be unable to track your package for you.

 

Once it arrives at our warehouse, please allow us 5-10 days to process the return. We have hundreds of packages going in and out everyday, but within 5-10 days we get through them all! We process returns one day a week. Once your return has been processed, you will receive an email that you have received a credit (make sure to check spam). You can check your credit balance here www.thefeatherandvine.com. 

If it has been beyond 10 days since your package arrived at our warehouse, please feel free to reach out and we will get you taken care of!